re333 Privacy Policy — Your Data, Your Rights

re333 collects personal information from you when you register an account, make a deposit or withdrawal, contact customer support, or interact with any feature of the Platform. The categories of personal information we collect include the following:

• Identity information: full name, date of birth, and any government-issued identification document provided for KYC verification.
• Contact information: your registered mobile number and email address used to communicate with you about your account and transactions.
• Financial information: your mobile banking account details for bKash, Nagad, Rocket, and Upay, and your full transaction history on the Platform.
• Device and technical information: IP address, browser type, operating system, and session data collected automatically when you access the Platform.
• Gameplay data: betting history, game preferences, session duration, wagering patterns, and account balance history used to operate the Platform and detect problem gambling signals.

re333 uses the personal information collected from you exclusively for the following purposes, all of which are necessary to operate a secure and responsible online gaming platform serving Bangladesh players:

• Account creation, KYC identity verification (including age confirmation that you are 21 or older), and ongoing account management throughout your time as a re333 player.
• Processing deposits and withdrawals via bKash, Nagad, Rocket, Upay, Visa, and Mastercard — including fraud prevention checks and anti-money-laundering compliance required for lawful payment processing.
• Delivering customer support — responding to account queries, payment disputes, responsible gaming requests, and technical issues submitted via the re333 support email.
• Platform analytics using aggregated, anonymised session data to improve performance, fix errors, and develop features that serve Bangladesh players better — this data is never used to identify individual players.

re333 processes your personal data on the following legal bases:

• Contractual necessity: processing required to create and manage your account and to fulfil our obligations under the Terms and Conditions, including payment processing and KYC identity verification.
• Legal obligation: processing required to comply with applicable anti-money-laundering obligations, age verification requirements, fraud prevention duties, and any mandatory data retention periods.
• Legitimate interests: processing for security monitoring, fraud detection, platform analytics, and responsible gaming oversight — where such processing does not override your fundamental rights.
• Consent: where re333 sends optional marketing communications such as promotional SMS about new bonuses, this is done only with your explicit prior consent. You may withdraw consent at any time by contacting re333 support.

re333 does not sell your personal information. re333 may share your personal data with third parties only in the following limited circumstances:

• Payment service providers — bKash, Nagad, Rocket, Upay, Visa, and Mastercard — for the sole purpose of processing your deposits and withdrawals. These providers handle your financial data under their own privacy terms and are bound by financial regulatory obligations.
• KYC and identity verification service providers, where re333 uses a third-party service to confirm your identity and age. Such providers are contractually bound to use your data only for verification purposes.
• Law enforcement and regulatory authorities, where re333 is required by applicable law, court order, or regulatory direction to disclose personal data. re333 discloses only the minimum data necessary and, where legally permissible, notifies you of any such request.

re333 implements industry-standard technical and organisational security measures to protect your personal data against unauthorised access, accidental loss, destruction, or disclosure. These measures include SSL encryption for all data in transit, encrypted storage for sensitive account data, strict access controls that restrict data access to authorised re333 personnel only, regular security audits, and anomaly detection systems applied to account login activity to identify and block suspicious access attempts.

While re333 takes all reasonable steps to protect your personal data, no system of transmission over the internet is completely secure. re333 cannot guarantee absolute security. If you believe your account has been compromised, contact re333 support immediately at the email address in the footer of this page.

re333 retains your personal data for as long as necessary to fulfil the purposes for which it was collected, including to satisfy any legal, regulatory, or reporting requirements. Specific retention periods are as follows:

• Account data (identity, contact, and financial records) is retained for a minimum of five years from the date of account closure. This reflects standard financial record-keeping obligations for payment processors serving the Bangladesh market.
• Transaction records are retained for a minimum of five years from the date of each transaction, to support audit trails, dispute resolution, and anti-money-laundering compliance requirements.
• Marketing consent records are retained for the duration of your registered account and for a further two years following account closure, to maintain an accurate record of your communication preferences.

As a re333 player, you have the following rights regarding your personal data. To exercise any of these rights, contact re333 support at the email address in the footer of this page:

• Right to access: request a copy of the personal data re333 holds about you. re333 will respond within a reasonable timeframe.
• Right to rectification: if any personal data re333 holds about you is inaccurate or incomplete, you have the right to request that it be corrected.
• Right to erasure: request that re333 delete your personal data, subject to legal retention obligations. Where deletion is not possible due to legal requirements, re333 will inform you and restrict further processing to the minimum necessary.
• Right to withdraw marketing consent: if you have consented to receiving promotional communications from re333, you may withdraw that consent at any time by contacting re333 support. re333 will stop sending marketing messages promptly upon receipt of your withdrawal request.

re333 uses cookies and similar tracking technologies to operate the Platform effectively, maintain your session, and understand how players use the site. Essential cookies are required for the Platform to function — they include session authentication tokens and security cookies and cannot be disabled without preventing Platform access. Analytical cookies are used to understand navigation patterns, identify popular pages, and detect technical errors; this data is aggregated and anonymised and is never used to identify individual players.

You can manage or disable non-essential cookies through your browser settings. Disabling analytical cookies will not affect your ability to use the Platform. Disabling essential cookies will prevent login and authenticated session maintenance. Most mobile browsers, including Chrome for Android and Safari for iOS, provide cookie controls in their Settings menu.

re333 is strictly an adults-only platform intended solely for players aged 21 and above. re333 does not knowingly collect or process personal data from individuals under the age of 21. If re333 becomes aware that personal data has been collected from a person under 21, re333 will immediately delete that data and close the associated account. If you are a parent or guardian and believe a minor in your care has registered an account on re333, contact re333 support immediately at the email address in the footer of this page.

• 21+ age gate is enforced at registration via KYC identity verification — no account may be opened by a person under 21.
• No marketing communications are directed at individuals under 21, and re333 does not target advertising at audiences that include minors.
• Accounts found to belong to minors are closed immediately and all associated personal data is permanently deleted.
• Parents or guardians who suspect underage use should contact re333 support without delay — we will investigate and act immediately.

re333 reserves the right to update or amend this Privacy Policy at any time. The most current version will always be available at re333.app/privacy-policy. The date shown at the top of this page indicates when the Policy was last revised. Where re333 determines that a material change has been made — for example, a change to the categories of data collected or the purposes for which data is used — re333 will endeavour to notify registered players via their account dashboard or registered mobile number before the change takes effect.

Your continued use of the re333 Platform after any amended Privacy Policy is posted constitutes acceptance of the revised Policy. If you do not agree to the amended Policy, your sole remedy is to stop using the Platform and request account closure by contacting re333 support.

For all privacy-related queries, data access requests, data deletion requests, or complaints regarding re333's handling of your personal data, contact the re333 support team at the email address shown in the footer of this page. All privacy requests will be acknowledged within 2 business days and resolved within a reasonable timeframe, typically within 30 calendar days. re333 is committed to handling all data requests fairly and transparently in accordance with this Policy.

This Privacy Policy shall be interpreted in accordance with applicable law. Any dispute arising from re333's processing of your personal data that cannot be resolved informally through re333 support shall be subject to the dispute resolution provisions set out in the re333 Terms and Conditions. Nothing in this Policy limits any rights you may have under applicable consumer protection or data protection legislation.